Support Options

Maximize your return on investment with these Sage 100 Support Options

Managed Service Agreements offered by Competitive Strategies, Inc. (CSI):
~Elite
~No Surprises, No Worries

Business Care offered by Sage:
~Silver
~Gold
~Platinum

Managed Service Agreements

Our best relationships are those in which we “partner” together to provide solutions and eliminate surprise invoices.

What is a Managed Service Agreement?

  • A fixed monthly price for services, knowledge and expertise provided by Competitive Strategies, Inc.
  • An agreement to partner together to best meet the needs of your organization.

What are the Advantages of a Managed Service Agreement?

  • No surprise invoices or billing amounts.
  • No extra paperwork to process.
  • Easier to budget and plan.
  • Preferred service rate for additional projects.
  • Up front quotes on projects not covered under the Managed Service Agreement.
  • Encourages clients to call for quick questions.

What Managed Service Agreement options are available?

Option #1: Managed Service Agreement – Elite

  • Customized annual agreement for our top 10 customers.
  • #1 priority for all calls, services and assistance.
  • Annual planning session to layout goals and action items.
  • All benefits of the No Surprises, No Worries Managed Services Agreement.

Option #2: Managed Service Agreement – No Surprises, No Worries

  • Covers calls about error messages, features, functions and processing questions.
  • Includes planning calls, a planning meeting and demos.
  • No additional charge for after-hours assistance that has been pre-arranged.
  • No surprise invoices. All additional services and pricing discussed and approved before work is completed.
  • Eliminates extra processing of invoices with an annual payment or monthly payment.
  • Priority service rate for additional services.
Sage 100 Business Care

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